Reviews for Papa John's Pizza

12/28/2020 - Peter H
Full disclosure, this one star is from our most recent experience. We have probably ordered delivery from this PJ's 20 times or so & they have been prompt and the pizza was been relatively good. This evening however was a different experience. The delivery driver brought us our neighbors pizza whom we do not know and vice versa. Honest mistake, I get it. It happens. He comes back, asks for the pizzas back after we opened them and said he would get the pizza remade and re- delivered momentarily. Inconvenient yes, but no big deal. 10 minutes goes by, he then comes back with the pizzas we originally ordered (after speaking to his manager and/or owner I assume) from our neighbor's house that was already opened and asked if we would take it. My wife felt uncomfortable and pressured and took the pizza. Once she told me this, I was irritated with her to be honest, but in hindsight, she never should have been put in that situation. They should have made us new, unopened, fresh pizza considering how dangerous Covid truly is. Very disappointed about how things transpired and how an honest mistake was not easily made right. Essentially we ate luke-warm pizza that our neighbors already opened 10 minutes prior. What's the point in having a "quality seal," when it comes to you broken. Knowing that Papa Johns (corporate at least), prides itself on safe delivery and taking the necessary precautions to keep it's customers safe, this situation is very alarming and unacceptable.