Reviews for Pho Huong

03/11/2024 - MenuPix User

02/13/2024 - MenuPix User

07/11/2021 - MenuPix User
Last night (Saturday 7/10) I went in for dinner with my wife at 8:40pm. Usually the service is great in the afternoons and we wanted to go out for a dinner date.

The store closes at 10pm on Saturday, per their official hours. When we got there (at 8:40pm), the employees were incredibly rude. The larger boy with the glasses told us the store was closing soon and insisted that we order quickly. When I asked about the hours I was told that "they had no control over the posted hours, but the kitchen always closes around 8:30 anyway." He then started complaining about how much cleaning he had to do, even though I have no control of where he seeks gainful employment.

They turned the lights off where we were seated and sent a busser to sit next to us around 9:15pm. This was about 5 minutes after our food had arrived. Just unheard of. When I went to pay, both the girl and boy laughed at me and told me not to forget closing hours.

We left and went somewhere else for dinner even though it was a bit late at that point.

Highly disappointing experience. The staff were young and no management was present. It was obvious the two kids at the counter just wanted to go home and close down early.

When I called the store the next day (7/11) at 3:30pm to speak with a manager, I was told, "There is no manager here today. Ok? Bye." And then the store hung up on me.

So be warned - decent food but horrible customer service. They are lucky there is scant competition for Vietnamese food in the Jackson area. Customer service is key for the food industry.

Note: We were regulars over the last three years. Never going back again.