Reviews for The Winchester Pub

04/22/2024 - Shannon B.
Juicy

09/01/2020 - MenuPix User
This is a nice bar and let me tell you about our experience. First we walked in for the 1st time and had no clue if it was self seating, we walked around looking for a table and not 1 person that worked there asked if we needed help. We definitely looked lost, all the other customers in the bar were staring at us walking around, we almost decided to leave but wanted to give this place a shot. Still not knowing what to do, we call the bar to ask how it works (since we couldn't get anyone's attention), at that time they were at full capacity and said "wait outside, when you see someone walk out then you will know a table is ready." We get a table, several servers pass us with no help, so I'm thinking maybe we need to go to the bar to order what we want, then I thought but why? There are servers here walking around serving other people, maybe they are in the weeds, we give it more time. Finally a server comes to us asking if we have been helped we say no and she says ok, sits down at our table pulls her mask below her nose and mouth to ask us what we would like. I let her know this is the 1st time visiting and we would like to see the menu. She comes back with the menu and immediately asks what can she get for us...um you literally just gave us the menu. I asked if we could have a few minuets to review the menu. I still had hope for this place, just thought it was a rocky start no biggie right? Server comes back asks what we want, my friend orders and I tell her I just need a few more seconds to decide between 2 things she says ok walks away. My friends food is brought out by someone else, our server quickly runs over asks if I am now ready to order (cause she hasnt checked on us since my friend gave the server her order). I order the lamb burger (AMAZING YOU HAVE TO GET IT IF YOU GO) however the server didn't inform me that it can take up to 20 min to cook. Mind you this whole time I'm calm still hoping for the best enjoying the atmosphere. With in those 20 min of waiting with now empty waters and an empty beer we are looking around to find anyone to help, my friend is able to get someones attention and ask about my food. They go check and then the manager comes to the table apologizing for the wait and explains that the lamb burger takes awhile to cook and tells me that he is going to discount my food. Cool, I didn't ask for it nor was I complaining so this is a BONUS! Our service was bad, the server hardly came to check on us, we didn't get refills on our drinks, when my food came out I didn't have silverware and had to go to the bar to ask for it. The burger was very good but the fries were crispy and slightly burnt. They did discount my food, they took off $1.50, I guess that is at least something. Thanks anyway. If the server was more attentive let me tell you I would have racked up my bill with drinks on drinks and she would have gotten a larger tip. However she clearly didn't care or had something more important to do cause she kept disappearing towards the back of the building where the restrooms are. I am a generous tipper but I wasn't this time. The service was just poor over all and the communication between the staff seems poor as well. This is a nice place, I suppose I just expected more.