Reviews for Cumbraes

04/04/2021 - John D.
Shopped at Cumbrae's on Bayview yesterday and was VERY disappointed by their handling of the processing a refund of a overpriced item by both the cashier and manager on duty. Purchased a number of items including 3 similarly-sized Provimi Veal Ribeyes. After checking out at the cash I carefully scrutinized my bill and noticed that 2 were priced at $20.39 and $18.89 one at $29.99 (the price per pound). When I brought this to the cashier's attention she shruuged her shoulders and said that "they are priced by weight". I insisted that she re-weigh all 3 Provimi Veal Ribeyes then low and behold the $29.99 item should've been priced at $20.99 (see attached photos). It wasn't even weighed out on the original price tag. The cashier was completely uncertain what to do so I insisted on speaking with the Manager on duty. So, Evan, the manager, arrived on the scene, seemingly unconcerned at all about the pricing anomaly blaming it on "human error". No apology was offered, and he retrieved a $10 dollar bill from the cash, tossed it on the counter, saying "how's that?". Any member of the Cumbrae's management team with even a sliver of customer service-orientation would have immediately gone to the products on display to inspect for similar errors that might be in need of rectification. Then profusely apologize to the customer for the error. Finally, compensate the customer for the full erroneous purchase price of the overpriced item. Inconveniently, Cumbrae's place/face all their items on the shelves/racks with the price tags on the back of the product. I would conservatively estimate that my annual family spend at Cumbrae's to be approx. of $5,000. After such shabby treatment at Cumbrae's today I will take my business elsewhere. Attention Cumbrae shoppers - caveat emptor..... buyer beware!