Reviews for Donut Delight

08/01/2021 - Greg
I have had several terrible experiences at the Donuts Delight on Summer Street in Stamford. This last experience did it for me. They got my order wrong yesterday and did not refund the item but instead charged me extra money for an item that is typically very cheap. I did not realized what happened until I checked my bank statement the following day. When i saw that the item was not returned on my bank statement and that I was actually charged extra instead I tried to go back to get a refund. I was told that they could not do the refund because the manager needed to look into it but there was no manager actually working that day so I was told that they needed to take my name and phone number so that a manager could call me back the following day to talk to me about a refund. I am 42 years old and In all my years ordering food at different establishments I have never had to leave my name and phone number to get a refund. I have also been working retail my whole life and know that this is not typical for a running establishment to not have a manager on duty to handle complaints and refunds. I have been going to other Donuts Delights in the area for a very long time and have not had these issues. There is something not right with the management and ownership of the Donuts Delight on Summer Street.