Reviews for Ruby Thai Kitchen

08/19/2021 - Eric K.
My wife and I went to the place a few times before. The food was good for the price and the customer service was decent. The other day that all changed when my wife and I went there when they just opened. Unfortunately, they did not have the chicken we wanted ready. They stated the chicken will be ready in 5 minutes. We waited and about 15 minutes later the chicken was ready. After waiting about 15 minutes finally we were next in line to pay. The customer ahead of us paid and then my wife and I stepped up to the register. Without saying a thing the lady at the register walked away to do something in clear visual sight completely ignoring my wife and I. So I waited for about 3 more minutes and ask the lady if we could please pay. Keep in mind she was totally aware of the situation of us having already waited 15 minutes. She was very rude and suggested that she will be back when she was ready to come back. At that point, I told my wife we're done here and we walked away without our food. My wife and I walk down to another food vendor and the lady yelled across the food court "you no more come back here!" Real classy and I believe she was the manager. Terrible customer service and to be honest their food is way too sweet.