Reviews for Klavon's Pizzeria & Pub

11/17/2020 - Missy Russell
HI

Will start with loved Klavons in Rives Junction, and have not had to many problems with the one in Vandercook, but the Mason store has been terrible.
on 2 different occasions called and ordered was told 35 minutes. Ok that is normal. First time it was a 50 min wait. an extra 15 min ok can understand a little bit.

On the 2nd occasion was told 35 min again. Gave them extra time. showed up at 45 min drive up line so long I went inside to pick up instead. Asked at counter she went and check said it was going to be another 5 min. Well that was 50 min again. When told 35. But it was not ready in 5 minutes. Stood there watching 8 music videos (music videos are 3and half minutes long x 8) So gave them 45 minutes before showing up and then still had to wait 28 minute in store. A manager brought pizza out. said sorry they are busy. I told her understand busy just be honest about how long it is going to take and don't have your girls at the desk say just 5 more minutes when it isn't going to be. Told manager that feel that I was totally being lied to and I wasn't the only one in there. (several other people wondering where there order was). I told her I would not be coming back.

Manager called me later that night and offered a refund on my order and a gift card for a total of $50.00. Would be emailed to me by Tuesday of the next week.

Gave my email address. Well that was another lie. 3 weeks later and still no email.

They do not know how to tell the truth, or give good customer service.