Reviews for Giant Oaks Winery

03/26/2023 - MenuPix User
I do not recommend this place for holding any event..

We booked a room here in January for yesterday (march 25th) for my baby shower. We met with the owner (the wife) back in January and secured our date with a deposit. The owner told us originally we could come in the night before to set up and the morning of. Six days before the event (the weekend before it) we met with the owner to pay the final balance and the extra security deposit.

We were told six days before that we could not come in the night before anymore to set up and that they don’t open till 12, so we could not have our party at the time we were originally told we could. Therefore, also not allowing us time to set up prior. Invites had already been sent out with with an 11am start time. They told us they would reach out to their insurance on Monday to verify if we could come at 11 to set up and start the party for 1230p instead. The owner was screaming at us in the venue infront of the entire dining room area. It was extremely unprofessional.

Monday came and the insurance approved the change so the wife reached out to us at 11am to let us know on Monday that it was approved and we reached out to all of our guests to make the time change. At 4pm that day, the other owner (husband) called and left a voicemail telling us that he had been on the phone with insurance all day trying to make to accommodation and just finally got it approved… when we know that isn’t the truth because the wife had contacted us at 11am to confirm already.

Five days before the party, they notified us that if we were bringing our own champagne still that it needed to be PA produced. But we had of course already bought our own champagne and was never told that when we first inquired about bringing it.

For the security deposit, they tried to tell us that it would be 5 business days before we get it back after the party even though we paid cash and the contract signed states nothing about 5 business days. We discussed this with them and ended up getting our deposit back immediately after the party.

The day of the party, the wife was nice but the husband was very short with us and rude the entire time anytime we had a question or interacted with him.

After the party, we asked where we should take the trash and the husband told us we had to take it all with us when this was never discussed with us prior. We have rented many venues and never had to take our trash bags with us after.

Overall, I don’t think this establishment should be used for parties. They seem very unprofessional and I knowledgeable about how to operate when hosting an event.