Reviews for Bonchon

03/11/2022 - MenuPix User
On my lunch break , on a Thursday night , I ordered a 20pc wings , ate 2 wings, and then got up to go to the restroom quickly. I returned and the waitress had already trashed my food. No problem , I just informed the waitress and inquired if something could be done and she told me she could do NOTHING. I explained that I hadn’t left the premises and was only in the restroom. She said it was my fault , I should have told her. After going back and forth , respectfully I asked for a refund. She told me she would not give me a refund either. She yelled at me, called security on me who then called the police on me with out even hearing my side of the story. She Said she didn’t care how I felt about the situation or that I would escalate the issue. She would not even reprint my receipt that SHE trashed or tell me her name. Other customers and even the security guard vouched for me and still nothing was done. This was HORRIBLE service , and I will never patronize this location again. The professional thing to do would have been to just own up to the mistake and give me another meal or refund my money. Instead the waitress disrespected me, caused a huge scene, and lost my family and I business forever. These people don’t respect their paying customers.