Reviews for Shack Breakfast & Lunch

08/27/2023 - MenuPix User
We made a reservation and attended with a party of nine. The waitress, in her defense, informed us she was new after we asked a few questions for which she did not know the answer. Just over half the order came, but we were expecting the rest shortly. As the first group was finishing their meal, the waitress inquired as to what was exactly was missing and informed us she believed our food may have been taken to the wrong table. A very short time later, approximately fifteen minutes after the initially orders were brought out, they arrived at our table with Luke warm and hardening food. We were informed it was just not brought out. I tried one bite and chose not to eat the rubbery food. The other two guests, who had not eaten anything prior, chose to power through. The waitress returned, seeing I had only taken one bite,, and asked if I just wanted a box for the items. I sent it back, and it was removed from my bill. I think an offer to remake the food, even if we refused, would have been a better option.

08/27/2021 - Sandy
Been twice. Food good, waiter over enthusiastic, but not a problem.
Can NOT get a hot cup of coffee. Both times, that's what we remember.