Reviews for Whiskey & Water

05/02/2024 - Brando J.
Good food good prices

04/12/2024 - MenuPix User

01/13/2024 - MenuPix User

12/14/2021 - Karen #1
A party of 7 of us called ahead twice asking for wait time and asking if they take reservations. They said they do not take reservations but the wait time was 45 minutes at that time. We arrived within 5 minutes of the call, and they asked what name our group was under. Confused, we said they told us on the phone they don’t take reservations. They said “correct, but we take call aheads.” No one offered us a call ahead on either time we called. So they took our name and told us it would be a 30-45 minute wait. Our party chose to go to the bar where we stood and waited. A few of us ordered some drinks, one of which was served in a dirty wine glass with a lipstick mark on it. They changed it out for us no problem. The bartender didn’t seem to know what they had and couldn’t answer any questions about the drink menu.

After 45 minutes and a few tables being sat before us that arrived after us, we decided to ask for an updated wait time. We were then told our wait time had been pushed back for all of the call aheads. They told us call aheads were priority and even if they called after we had arrived, they were sat first. They then told us the kitchen closes at 9 and we may not be served food at all. This was told to us at 7pm; we had arrived at 6pm. When asked to speak with a manager, a young woman came out and told us she was not the manager but the highest up working that evening. We told her the situation and Although she apologized, she said there was nothing she could do for us. At that point, we were beyond confused to why there were multiple tables empty that could accommodate 7 of us that we could not be sat at.

This restaurant was unprofessional, dirty, and lacked customer service skills. The call ahead system they were using was not a true call ahead system and more of a reservation system that lacked communication.

Putting my name as Karen #1 because that’s what the owner decided to respond to my review as :) which just further proves how unprofessional he is.