Reviews for Cheesecake Factory

03/01/2024 - MenuPix User

02/16/2024 - MenuPix User

01/27/2024 - MenuPix User

01/06/2024 - MenuPix User

06/02/2023 - May
Let me start by saying that we have visited several Cheesecake Factory restaurants on the east coast and had a good time until last night (6/1/23). So my cousin graduated college yesterday and to celebrate she wanted Cheesecake Factory in White Plains, NY. So seven of us drove from Manhattan to celebrate. Nothing we ordered was right. We should've known things were off to a bad start when my cousin ordered a drink and they said they were out of the ingredients (Raspberry Lemon Drop). The rest of the drinks were basic Piña Coladas, Georgia Peach, Mojito. None of our drinks were made right. When we complained that the drinks were watered down. We were offered to fix them at a $1 up charge for each drink. And even a second attempt to remake them failed. We wanted to make the most of it so we tried to order appetizers. The taquitos and buffalo wings were cold and tasted freezer burnt. My first attempt to order an entree failed (Jamaican Black Pepper Chicken). They were out of the sauce. My second option was salmon. They were out of salmon. Finally, I ordered Korean fried chicken. What I received was shockingly disappointing. Instead of fried chicken, I got a plate of what looked liked General Tso's chicken with avocado & frisee on the side. And the worst part, my cousin and her friend ordered the steak and shrimp for $30 (medium and medium well). What they got was a blank plate with 3 pieces of shrimp and something that looked like 3 pieces of burnt rib tips with mashed potatoes that looked like baby vomit. The manager Andre insisted that this is how the plate is supposed to look and saw nothing wrong. After a conversation, he conceded and decided to remove the entrees and some of the appetizers off the bill. We ended up with a $170 for watered down drinks and bad appetizers. We tipped our waitress Chelli well though because she was great. When we were leaving, the customers behind us were also complaining about their meals. Oh, and the bathroom was horrible. It smelled badly and trash was everywhere. This was my poor aunt's first experience and she was so excited. She is not inclined to visit another. It was really sad because a day of celebration ended with empty stomachs and disappointments. Needless to say we left hungry & had to do take out at 9:30p at night. Please do something to make this right. We are beyond disappointed.