Reviews for Chipotle Mexican Grill

04/22/2023 - MenuPix User
In my 10 years of dining at Chipotle this is the worst experience I have ever had! I ordered a kid’s quesadilla meal that comes with a taco sized quesadilla +2 sides( rice/meat etc) + a snack + a drink.

I asked the person what if I wanted to add another (taco size) quesadilla. He said he can charge that as a side. I asked him if he can give me only one side that comes with this meal and count this other small quesadilla as the second side. He said yes- so we got 2 (taco sized) quesadillas + side .

When we got to our table and we looked at our reciepts. We realized that we were charged two kids meal instead of one!

When I went to discuss this with the staff, he gave me tough time and said that it was a miscommunication and we have to pay for this other meal! After explaining to him that we would not pay for a mistake made at the end of the staff member he agreed to refund us the extra meal they charged.
As he was about to do that, this extremely rude woman named DIANA ZHININ , who seemed to be the manger came to the register and said that she would only refund me a $1 and not the meal because she was going to charge the little quesadilla as the whole meal! She said things like “ I don’t know if you can read… but it’s written on our menu”
At this point I gave up and realized that it’s useless to argue with such employees who give more value to proving their point and $3, than a customer’s experience!

When I turned back from the counter saying that they can keep that money and I will write a feedback of this experience they said ‘ Thankyou and go ahead’

What these franchises don’t understand is their abnoxious behavior brings bad name to an amazing brand like Chipotle!
I have never felt so humiliated at any restaurant ( not just Chipotle) ever in my life!

Please stay away from this branch if you care for your self respect and dignity!

All this just to cover a miscommunication on their employee’s part ( which the other staff member accepted) and mere $4!!!!

I wish I had checked the google reviews before I went in here, there are several reviews complaining about the rude and reckless staff!