Reviews for Wingstop

08/31/2022 - MenuPix User
Should be no stars !!!!! Thomas Church the general manager should be fired along with everyone else behind that register. It disgusts me how I was treated as a frequent customer. I know this one bad experience shouldn't ruin my overall overview of the company , but it has ! Earlier today I order my food through the WingStop app for delivery it took over an hour to find out what was going on with my food. I ended up getting a text message about my order being canceled and I had to contact the store to find out why. So, I called the store, got hung up on the first time around but finally spoke with one of the female employees . I explained the entire situation to her and she put me on hold to speak with a manager. Thomas Church got on the phone with me and ofcourse I immediately explained my situation. He proceeded to tell me in his exact words "Doordash is a sh-tty company that we use to deliver our food" . So I asked what does that mean to me? Am I getting my food still? He stated you'll get a refund. I told him that I felt he was handling the situation wrong because I still wanted my food and I've been waiting at this point for over an hour. He stated what did I want him to do if door dash came and stole the food . I asked if there was someone above him I can speak to and he hung up. So I at this point got into my car and drove to the store , I was treated as though I was automatically being hostile and disruptive . I continue to ask about someone on corporate or over Thomas and both Thomas and the employee refused to give me any information and even threw the business card i grab to write down the corporate number down away. I will never spend another dollar at wingstop and maybe my little money here and there don't mean anything to then but word of mouth is all the karma this particular location needs.