Reviews for Eternal Flavors Bakery

04/19/2024 - Donald M.
love this place!

01/13/2023 - MenuPix User
Has anyone ever had a poor experience? Previously, I was a very loyal customer, for years, following the lead baker since he was baking at the Market. I'm talking about every event, every birthday, thousands of dollars worth of business. Anyway, I ordered a cake last week and needed to place a deposit by yesterday. I forgot said deposit and called to make it over the phone and was told there was a 4% charge to do it over the phone. I asked how much my total would be with the extra charge because "my cake is already almost $100 (right here she interrupted me with a sassy attitude before I could finish my sentence and said your cake was not over $100) and if the charge is too much, I'll just go in". She tells me his 4% charge is going to add $10 to my total (which 4% would actually only add $3.40) so I told her "I'll be there before 6 to pay the deposit" and hung up. I then received a text message saying my order was cancelled. I called back to confirm this and she thought I hung up on her in the previous call, which I didn't, I said I would be in to pay and also said good bye. The conversation was over - of course I hung up. So, to cancel my order was uncalled for, I TOLD HER I WAS ON MY WAY TO PAY FOR IT. 1st of all, when you run a business, your admin should NEVER cut off a customer mid sentence...that is customer service 101...2nd of all, to be rude and unprofessional is one thing but to go as far as cancelling an order because you want to be sassy and petty is another. This girl isn't even the owner of this business, she is an EMPLOYEE! She needs to sit down and know her place - because if she continues to have the same attitude she pulled with me today, she compromises the business. Losing me after years of being a loyal customer may not effect them, and that's okay! But ethically, this is not an establishment I want to give my hard earned money to. Especially if their staff doesn't have the desire or integrity to be kind humans.

01/10/2023 - Erika O.
Called the next day to let them know our cake was very dry and crumbly. They did not apologize or make their customers concerns feel heard. All they said was that they would "pass it along to their bakers". We ordered a cake for 20-25 people and more than half was still left (can provide proof). When asked if there was anything else they could do, they said no. I know this is a popular bakery but without great customer service and quality product they will not have a returning customer base if continued. I, as well as my family will not be purchasing from Eternal Flavors Bakery again. Was not looking or expecting much back, just wanted to feel heard and to get the product we all know and loved from The Market, on Larimer Street. I would have felt better if they would have taken my information and assured me my next purchase would be better or literally done ANYTHING, besides making me feel blown off. I have ordered from Eternal Flavors Bakery in the past and am highly disappointed by their lack of good customer service and by their product.

08/25/2022 - MG
So yummy!