Reviews for Bugambilias

06/23/2015 - Lois Brandon
On June 21, 2015 I accidentally dropped my take-out food going out of Bugambilias in Fairfield, Ca. I skinned my knee and had to ask for minor first aid treatment from the staff, even after I showed them my injury of a skinned knee. Instead of offering to replace my food that had been lost, I was told that I needed to pay ½ of the cost to replace it. I told them that I did not think that it was right, and was told that “they” did not drop my food. I refused to pay, and they refunded my money to quickly just get me out of the restaurant, so that the other customers could not hear what was going on. I was furious, and told them that it was not good customer service. They did not care, and was told that since I gotten my money back, I should be fine. I was not fine. They showed no concern over my lost food, and obviously only cared about the money. When I first arrived, they were all-smiles and going out of their way to take care of me, however; when I asked to have my food replaced, their masks came off. They become stone-faced, and did not care one bit about me as a person, or making things right as a customer. They were never rude. They simply did not care. I am 61 years old, and have never in my life seen where food or beverage was spilled, either in the restaurant or outside, that it was not replaced with paying again. This restaurant was insensitive, and greedy. I did not handle this in calm manner, and quite frankly, I simply do not care. Their attitude to me was appalling, apathetic, and emotionless. This type of blatant disregard for superior customer service warrants a reprimand.