Reviews for Panera Bread

08/01/2023 - Sarah
Honestly, very underwhelmed by the service here. Placed a catering order, and very shortly afterward called to revise with some dietary restrictions. The order arrived missing several items, including the meal for someone with food restrictions. When I called to clarify, they said that the order had never been switched on their end, but I was assured that I would be refunded for the difference. When I didn’t receive a refund, I called back to speak to a manager. He told me that refunds can only be issued within 72 hours of the delivery, and since it has passed that time, there was nothing he could do. He assured me that I would be sent coupons in the mail to make up for the loss. The coupons never arrived. I called back after a few months. The manager actually said he remembered me. I was assured again that coupons would be sent. It’s been a year since the original order, and we have seen no refund or coupon to accommodate the issues. I honestly feel like I just kept being told that things were being taken care of, and nobody actually had any follow through to make the situation right.