Reviews for The Warehouse Food Hall

03/11/2023 - MenuPix User
I was so excited to try this place, I've been reading a bit about it in some local publications and finally we had the opportunity. There were four of us in our party. When we walked in it had a cool vibe and we were excited to check it out. Grabbed a drink from the Ropes Bar in the middle and walked around. The food was good. The drinks on the other hand were a different story. Our first glasses of wine had some sediment in the bottom (it looked like sticks/twigs were in the bottom of our glasses and the sediment was hard like a stick) of the glasses but the wine tasted good and some wines have sediment. Second glass got worse, when I was drinking the last of mine there was so much of this hard twiggy sediment that I couldn't swallow it and had to spit it back in the glass. The sediment was so much and so large that I feel I could have damaged my throat if I would have swallowed it. We talked to the bartender about it and he could have cared less so we asked to speak to a manager. The manager, who stated that he was also the owner of The Warehouse, came to ask what the issue was. After explaining to him what was in the glass he asked what we wanted done. I told him I would like my money back for that glass of wine. He stated there was no way he would give me a refund and said he would only give me a "little more wine" and nothing else. He also stated that wine has sediment in it and treated me like I was clueless. I'm so disappointed in the customer service of this manager/owner and how we were treated that we will never go back. I grew up in this area and love downtown Boise but this place is not what I would ever expect from a Boise area business. How hard is it to treat a customer like they matter. We support local businesses but we will not be supporting this facility in the future.