Reviews for Village Hero

12/22/2023 - MenuPix User

11/22/2023 - MenuPix User

11/18/2023 - MenuPix User

02/04/2023 - MenuPix User
Great place. Great food. Great staff

01/23/2023 - MenuPix User
Took my kids there and my grandkids. A Syosset staple for generations

09/24/2022 - Al Bonez
Very nice people & reasonable prices great food

02/17/2022 - Thomas Houghton
Have been going here for many years and for good reason as the food customer service and portions are top notch!A+++ across the board!!

04/22/2021 - MenuPix User
Best place to eat in Syosset/ Woodbury

10/14/2020 - MenuPix User
I have always enjoyed the sandwiches from Village Heros in Syosset, and have been a loyal and frequent customer for the past 30 years.

Unfortunately, I will no longer be a patron of this establishment after a very disappointing and upsetting experience. I ordered 4 Wild Willy subs for myself and my family the last time I visited the store, and when I returned home to eat it, I noticed that the lettuce on the subs were brown and wilted. Although the lettuce on my sandwich was by far the worst of the bunch, the lettuce on all of them were brown. I decided to call the store to share my experience, since I get the Wild Willy all the time and it was far below the standard of the restaurant.

When I told them that the lettuce on my sandwich was brown, the man I spoke to proceeded to tell me that it wasn't. Confused, I repeated that the lettuce on the sandwich that I had just bought was, in fact, brown. He continued to argue with me over the phone that the lettuce on my sandwich was not brown, because he had the same lettuce he had used on my sandwich right in front of him.

At that point, I told him something was amiss, and it didn't matter to me what color the lettuce was in front of him, because the lettuce on my sandwich was brown. He proceeded to continue to argue with me and asked if I was calling him a liar, then proceeded to tell me I was lying. He also shared with me that he has been working there for 50 years, which is a long time to have learned nothing about food quality, and customer service.

I called because I was highly unsatisfied with the quality and freshness of food that I had purchased, that was not at the standard that I expect from this establishment. I desired a credit for the sandwich with inedible lettuce, but instead I was yelled at, insulted, and accused of being a liar.
Instead of all of the drama at Village Hero, I'll just buy my own premade Tyson chicken patties and make my own sandwich that meets my expectations.

07/11/2020 - joe and chase
this place is the best.. the staff the food.. best chicken cutlet hero around.

08/09/2019 - Ed from Syosset
The best heros, soups and other foods. Been enjoying them for 40 years.

05/31/2018 - Marc R
Great deli, really good sandwiches and subs. Fair prices, the subs are huge. Good for breakfast or lunch.

03/10/2017 - ANTHONY DEJOSEPH
GREAT SANDWICHES. EXCELLENT SERVICE!!!!!!

02/02/2017 - roseann mccann
frank and roseann from the trailer park that used to be by the hero place say hi. we went to the hero shop all the time and the food was excellent. they has eggs and home fries and other breakfasts as well as heroes.