Reviews for Firehouse Subs

05/15/2025 - MenuPix User
DO NOT DO BUSINESS HERE. Terrible service. We ordered two meals for delivery. They screwed up the order and we didn't get what we ordered. I tried to call the driver and they hung up on me without saying a word. (Just answered and hung up.) I tried to submit a complaint online and it made me upload a picture of our missing item (?!), so I uploaded a picture of the items we received and the empty bag. The online form said that it couldn't help me and logged me out and then wouldn't let me log back in. I called the restaurant and spoke to the manager. He said he could write my name on a list and the next time I came in I could get that item. I informed him that we were staying in a hotel across the street, would not be back in this town in a long time, and asked if someone could just run the missing item across the street. (Disability prevents us from going there, which is why we had it delivered in the first place.) He made it clear that he would not. I asked him to refund the amount of the missing item, and he said he could only do that if we came in to the restaurant that night. Very unfriendly, very unprofessional, and very rude. That will be the last time I order from Firehouse Subs.