Reviews for Fuego Cravings

09/29/2023 - MenuPix User
Worst customer service experience ever. They gave my food order to other customers and then realized their mistake and tried to give it to me. I told them by health code rules that's not allowed and they have to remake it. She would not help me and then made it difficult for me when asking for a refund. The cashier kept running to hide in the kitchen not helping me even though I kept calling for her. She then came out to blame me and said she called my name and I didn't respond. So she gives my food to other people? I was standing at the counter for several minutes she didn't realize that I saw the cook hand her food and she took it straight to a table. So instead of apologizing she lied to me and blamed me. She then went back to the kitchen leaning someone else to try and help me. The cashier finally came out and said she would give me a refund but didn't know how. The entire time I kept telling her how long it would be just to remake the food as my kids were in the car waiting. She never gave me an answer. She took the food into the kitchen and said they would remake it. After lying about calling my name how could I trust that they would not give me the food the family at the table had opened up? Horrible experience. I walked out with no food and no refund. I hope the owner sees this and teaching the staff how to handle refunds and food safety.