Reviews for D Pho

10/22/2023 - Rodney
Title: Disappointing Experience: Inadequate Service and Incorrect Order

Review:

I recently had an extremely disappointing experience at a local establishment that I have been a loyal customer of for quite some time. The service I received was subpar, leaving me feeling frustrated and undervalued.

Firstly, I ordered a coffee with no ice, expecting a full cup of hot coffee. However, to my surprise, the cup was only filled halfway. When I politely expressed my concern, a staff member behind the counter responded rudely, saying, "You don't get a full cup of coffee if you don't want ice." This response was not only disrespectful but also contradicted my previous experiences at various other restaurants where I had requested no ice and still received a full cup of coffee. As a long-time patron, I had expected better treatment.

To make matters worse, upon returning home and opening my order, I discovered that I had been given the wrong item. Instead of the grilled pork chops I had paid for, I received a plate of grilled pork. I had even paid for extra meat, which made the mistake even more disappointing. It is disheartening to receive an incorrect order after being a frequent customer and supporting their business.

Furthermore, what added to my dissatisfaction was the fact that I was ordering food to go and still made a point to tip the staff. I had been a regular customer, often enjoying their food twice a week, so I expected a certain level of respect and appreciation in return. Unfortunately, my recent experience made me question their regard for loyal customers like myself.

In conclusion, my recent visit to this establishment was marred by inadequate service and an incorrect order. The dismissive attitude towards my simple request for no ice in my coffee and the mistake with my food order left me feeling disappointed and undervalued as a customer. As someone who has frequented their establishment for years, I had expected better treatment and attention to detail. Sadly, this experience has made me reconsider my loyalty to this establishment.