Reviews for Mirko Pasta & Pizza

01/19/2025 - MenuPix User
I recently visited MIRKO Pasta in Brookhaven, and I have to say, if a restaurant plans to stay open, they should actually serve their customers. We arrived a full hour before closing, expecting to enjoy a meal, but the experience was nothing short of frustrating.

First, instead of being seated and ordering from our table like a normal dining experience, we were told to place our orders at the hostess stand. Then, despite making it clear we were dining in, our food was brought out in to-go containers. When I asked for plates, the hostess rolled her eyes, making it clear that any request was an inconvenience to her.

As if that weren't enough, we were told we had to order drinks separately at the bar. This disjointed service made us feel like an afterthought, as though the staff had already mentally closed for the night-even though the doors were still open.

When we tried to voice our concerns, the staff dismissed us outright, showing no interest in addressing the issues. After leaving, I called the restaurant to file a formal complaint, only to be hung up on after I explained the reason for my call. Subsequent attempts to reach the manager were ignored, as my calls were clearly screened.

It's baffling that a restaurant would bother staying open if they have no intention of treating their guests like valued customers. Dining out is supposed to be enjoyable and relaxing, but MIRKO Pasta in Brookhaven made it stressful and unwelcoming.

If this is how they operate near closing time, they should consider shutting the doors earlier rather than making paying customers feel like an inconvenience. I won't be returning, and I suggest others avoid this location unless they overhaul their service standards.