Reviews for Olive Garden Italian Restaurant

08/30/2009 - AP
Extremely dis-appointed and service at OG has gooten so worse lately. In last few visit, it's been so bad with in-experience staff and not well trained new server. I've been eating at this OG and at OG over 19+ years and lately in last 2 years, stop going too often. After tonigt's experience am not sure if will go back to any OG again. I would rather go and like the service at Macaroni Grill. We used to LOVE Service at Greensboro location on High Point Road and even new one in Burlington BUT the Cary Location and even Raleigh one as well, Service is so BAD and it's not worth going as there plenty of other better choices. PLEASE.. PLEASE Train your New Staff/Server better, give them enough Training and have Senior person looking after them for at least few weeks until they are well trained, don't just put them to work on their own. Also, please try to keep existing senior staff and pay them little extra so they will not leave and quit and you train new staff again. Remember it cost you more to hire and train individuals at long run then keeping the existing staff and take care of them and pay little extra if needed. US has become pretty much only service industry and Service at Restaurant is extremely important and should be 1st priority even before quality of food. I work in Hospitality industry for over 12 years and knows/understand very well what service is all about. We were there to enjoy and get quality food along with good service not necessary expecting excellent service and we were not there to get free food or dessert. Olive Garden WAS one of THE BEST Restaurant chain for our whole family (in fact it WAS Number 1) BUT No longer in our list now. I hate to go to OG now and don't even want to think about it going again. Good luck to you and hope you will improve service and train your staff/service well enough. It is not only about taking order and bringing food to the Table, it is about Service and more then just taking order and delivering food to table, hope you go the point.