Reviews for 9Prime

11/01/2024 - MenuPix User
I was a regular customer starting ≈ April 2024, (5 nights a week) spending ≈ $100 each visit. On schedule to spend around $24,500 a year ($500 wk. X 49 wks.). New manager, Scott, came on board ≈ 09/01/2024. Since I was a regular customer, I asked him if my soda, $4.00 ($980 per year), could be a complementary charge due to my loyalty (I based this on several previous high-end restaurants I have frequented over the last 30 years that obliged). He told me 9Prime was in business to make money and not a charity. FYI... a 12 oz soda cost a restaurant about 28¢, roughly $75 per year. What a fool!! Gives up a gross increase of sales of $23,520. Guess he never heard of good will or customer service. Due to this I have decreased my visits substantially. The food, for the most part is okay.

Furthermore, I visited on 10/18, 10/24, and 10/29. I always get a medium filet mignon. On 10/18 it took over an hour to get my food AND the steak had to go back twice because it was under done the first time and then overdone the second. On 10/24 my steak was underdone and had to go back twice and on 10/29 my steak had to go back twice. On each occasion I asked to speak to a manager and each time no manager showed up. I am done with this place.