Reviews for Donatos Pizza

01/29/2022 - Stan Dixon
Ordered with the app Large pep, Small cheese, Big Don Sausage, and Italian salad at 6:40 pm Friday, January 28th. Estimated delivery on app was 7:37 pm. 8:06 pm called the store. Were told, "We got slammed, it is out for delivery. Call back in a half-hour if it wasn't delivered". At 8:45 pm I called back and our Sub was still there but the pizza went out. The girl on the phone said, "The sub is here but the pizza went out. I don't know what's going on." She asked did we want the order re-made. She said we would have our pizza in 45 minutes. My wife canceled the order. This type of service is unacceptable. Obviously, your store management is incapable of a busy Friday night. If you can't manage the app then you should get new programmers. If you cannot manage a busy night then get a competent manager and provide adequate training. If you are short staff then cut your profits and increase the salary of your line staff. This is not the first time this store has provided poor service and cold pizza. November 29th, 2021, my wife's birthday, we ordered Large pepperoni, large cheese, a Big Don, Sausage, and salad. I delivered late and cold We are Done with you.