Reviews for Firehouse Grill & Pub

12/16/2023 - MenuPix User

11/07/2023 - MenuPix User

07/23/2014 - angry patron
I went to the one on Market Street and was not very pleased with the service. The waiter was very rude while waiting on my and a friend of mine. I probably shouldn't keep going there but I like the food. I don't know if she has something against African Americans or what the deal is. I just notice when she came to serve us she never had a smile on her face. She cut the conversation really short when we were ordering drinks and food. If it is a certain customer that you want in your facility then you should tell your patrons that when they come in. When other people would come in she would talk with them and ask them if they needed anything and all with a smile. When we needed to ask for something she would act as if she didn't hear either one of us. Customer service is a must when you are at any establishment wether you want to serve that person or not. I just felt that was really rude of her to respond to us in that way. I will be contacting the owner of that bar real soon. I will just take my money elsewhere