Reviews for Ha Long Bay

01/26/2010 - HORRIBLE RESTAURANT
The food took more than 40 minutes to be served onto the table. When I got my food, my food was cold. Very cold to the point where I could compare it to outside temperature in January! I asked the server if this food was supposed to be serviced cold because I did not know how Vietnamese food was served. He said that the food should be hot and he would have the cook make another one; however, the restaurant ran out of ingredients therefore, I would need to choose another dish. I chose another dish and again the food took an extremely long time. After the food was consumed and the check came out, I noticed that I was charged the amount of my original dish, which was close to $10. However, the second dish I ate was about $5 because it was in the lunch special. I notified the server, Khan and he said that the restaurant policy is that I am charged for the original dish ordered, not the actual dish I ended up eating. I said that it was unfair that I wanted this corrected so that I pay for the actual dish I ate. He said that this is not the policy that he agrees with; however, something that he has to follow as an employee of the restaurant. I asked for the manager and he said that he was the actual manager. I said since he was not taking care of things the way it should be done, I wanted to speak with the owner. He refused to make contact with myself and the owner and said that I should pay because this is the restaurant policy. I told him that the food took so long that the people that came in after I did completed their meals before my food even came out. He did not even bother apologizing and simply said that the restaurant was very busy. He also even said that the cook said that the food was not cold. If I did not like the dish and wanted another dish made, I would pay for the dish charged. This was not my fault. If the cook made the dish correctly, then nothing like this would have taken place. But if I ate a $5 dish and was charged $10, that is an absurd policy, especially with the policy not written on the menu nor on any place of the restaurant. So if you plan on going to this restaurant, keep your fingers crossed that your order comes out correctly because if not, you will be charged for something you did not eat!