Reviews for Dairy Queen

03/02/2024 - MenuPix User
I placed an order online to be picked up at the drive-thru. Showed up and said I have an online order. I also was very nice about it like I always would be. The person said back to me in a very rude tone "we do not have an online order". I wondered if maybe I sent it to the wrong store so I checked my email and read the address back to the person and silence. I said I placed an online order for here and i got the same response "we do not have an online order." I was very puzzled but getting kind of irritated rightfully.
The correct answer should have been I don't see an online order can I have an order number or ask do you have your online receipt with you? Would you pull forward while we check on it? But no-it was silence. So I said forget it I'll figure out how to get my money back and left.

I called the store a few minutes later and spoke to another person and I said the person taking orders was very rude and I have my email receipt on the phone. And yes I was irritated by this time. He said "we have your order." "Oh really I thought you didn't?" I said. He said it just came thru and that i was being rude. Really?!? I said to cancel it and I want my money refunded. Well they can't do that!?!
I have backed this store when people have complained online and supported them even we have got cold food or wrong food from this store in the past. I'm very understanding as I know what it's like to deal with the public in customer service. But I am shocked at this whole situation. Now I have to wait 60 days for a refund according to my credit card company. Never again will I deal with this company. Customer service sucks here.

05/29/2023 - MenuPix User
Very mean argued with me and looked like she took a bite of my ice cream