Reviews for Lotus Island Vietnamese Eatery

08/11/2012 - RoseC
I have been here several times before and I usually had good experiences. However tonight I had the worst experience I have ever had at a Vietnamese restaurant. This is BY FAR the WORST Vietnamese restaurant I've been to. Tonight I ordered a Well Done Flank Beef Rice Noodle Soup, P7 to be exact. I've attached a picture of what they call flank- mind you, I've always ordered flank beef soup before and I've never had so much fat or tendons in my pho before in my life. I barely received any beef in my bowl to begin with. From what beef I had, I'd say a good 90% of my meat looked like my picture. Oh, and by the way, that picture is of some fat I took out, AFTER I had just given a bowlful of fat to the manager/kitchen staff to look at when I complained to the waitress! Anyway they tried to say "oh you ordered P10 (or something, that has tendons)". I said, "no, I ordered P7", which we all verified as per our written order. Then they tried to say that, "Oh, you know, our flank and tendons get mixed up together sometimes because we cook them together". Of course I retorted, "If I wanted tendons or whatever else I would've ordered it!" Needless to say, I told them I can get better beef at McDonalds. Hands down! They apologize, and I was already so hungry before I got there, so I just kept taking out the fat and tried to finish my soup. This actually gets worse! As I near the end of my soup, I bite on something weird...wiry! I spit it out and it's a piece of metal from a metal scouring pad!!! (I took a picture of this too!) SOOOOOO DISGUSTED by this restaurant and their service at the point! My boyfriend had already walked out before the bill came, because the manager apologized and said he'd take care of it. So he only takes off just the one item of soup from the bill. I call my boyfriend back in, because I am NOT paying for anything at this point. Anyway, after speaking with the manager for 15 minutes he says that bits of scouring pads in their food are out of his control (WTH???). My boyfriend ended up paying for the rest of the bill, but in my experience with other restaurant establishments, our meal for the table should have been free. DO NOT EAT HERE!! Unless you don't mind lack of hygiene, quality, and customer service!