Reviews for Chicago Pizza

02/23/2024 - MenuPix User

06/04/2022 - MenuPix User
In the Consumer Bill of Rights. Consumers are protected by the Consumer Bill of Rights. The bill states that consumers have the right to be informed, the right to choose, the right to safety, the right to be heard, the right to have problems corrected, the right to consumer education, and the right to service.

I went to Chicago pizza located in fayette Alabama and ordered a pepperoni pizza with three hungry kids I was excited to feed my family as I always visit when I go to fayette. On this particular day I was sent home with a sloppy dropped pizza. I went into the store and not even 2 minutes later to return it after opening my box and complained there were no toppings and it looked to be dropped. The manager Hannah said she believed me but had to call the owner Tim Oliver for approval to replace it. She then brought me the phone and the owner told me there was no way my pizza did not have toppings and was messy and I was lying and I don’t get a replacement or my money back. I then complained that I would call the police and file a bad report and he stated I am banded from his restaurant. I’m am sure this treatment was due to my race as they did not have any black employees and it’s a family ran business and the customer service was bad from the time of my order my forks were thrown down on the counter by the front desk worker and everyone seemed to have an attitude including the manager. I feel as though my consumer protection rights were violated and this was the worst experience of my life. As a African American in a small town you always feel as an outsider but this experience really made me feel as though I had done something wrong when all I asked was for a refund or replacement. The owner attacked me and the manager called me rude and only replaced the pizza if I didn’t call the police on them. This is not acceptable!
Please feel free to share in hopes that they improve their customer service!! How can you band a customer who only asked for this to be corrected ? We did not even eat the pizza and I wasted my hard earned money and had to buy my kids more food due to being scared to eat it.

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#chicagopizza #chicagopizza #fayettealabama