Reviews for Dunkin'

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4.8 stars - Based on 87 votes
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5 stars review_stars
68 votes - 78%
4 stars review_stars
19 votes - 22%
3 stars review_stars
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Latest MenuPix Reviews

review_stars 03/21/2024 - Margaret
I’d give a 5 star if I could see a menu at the register area other than that all the employees were very helpful with giving me options and helping with menu suggestions and recommending that I use the mobile app for Dunkin’ Donuts nice vibe in store everyone very happy and helpful

review_stars 02/25/2024 - Dana
Great dunks. The reason for 4 star is I can’t sit inside. They make me comfortable even though thru the inside experience and I know it wasn’t the managements decision to eliminate seating. I continue because of the service I always get there

review_stars 02/09/2024 - MenuPix User

review_stars 01/11/2024 - Marc and scott
Always great always nice welcome here

review_stars 12/29/2023 - MenuPix User

review_stars 12/23/2023 - MenuPix User

review_stars 12/16/2023 - MenuPix User

review_stars 12/14/2023 - MenuPix User

review_stars 11/22/2023 - Michelle Labounty
I was surprised when I walked in and thought I couldn’t order inside. Blond lady came right over with a huge welcoming smile and said that they happily take walk in orders. They were all very pleasant I will continue to use this location it was somewhat fascinating to see this type of set up easy breezy to order hereb

review_stars 11/05/2023 - MenuPix User

review_stars 10/30/2023 - Bobby
Try the BAT donuts I can’t find them anywhere else. The store offers spiders and bats this year my kids loved them. Great location.

review_stars 10/27/2023 - MenuPix User

review_stars 10/10/2023 - MenuPix User

review_stars 09/13/2023 - David
Why is this the only Dunkin’ Donuts that actually bags their DoorDash orders ? Big UPS to them for keeping it professional great job

review_stars 09/06/2023 - Paul and Diane
This location near Goodyear bus absolutely the best and friendliest Dunkin’ Donuts in Franklin and surrounding area we frequent Dunkin’s so we definitely know , we always try to say hi or wait to see the manager and her husband hands down one reason this place is fabulous Thank you

review_stars 08/13/2023 - DoorDash katelyn
I have been using the DoorDash app for dunks in the local area since Covid I used others in Franklin and will only use this location as I generally have several beverages and food daily This location always provides napkins straws the correct food and a sealed bag. Others send out everything in trays and no sealed. When I’m using a service such as DoorDash my expectations are that my food/ beverage will come secure. This locations never misses. It shows they care so for anyone in the area that chooses DoorDash as I do. Use the 547 East Central street location in Franklin Massachusetts for freshness care and correct order. You all ROCK

review_stars 07/03/2023 - Margaret
I keep seeing on other sites bad reviews and these people in the morning are always pleasant nice and friendly and sometimes I believe the bad reviews are made up.

review_stars 06/18/2023 - Customer
Great as usual and the complaints I see on line most definitely cannot be coming from this very established location

review_stars 04/29/2023 - Michelle and Ray
So happy you guys are open again we tried the others in the area while waiting for your renovations and they ARE NOT THE SAME. just really happy you are back we come through in the morning and early afternoons and always pleasant and great coffee there is never a huge wait even during busier times I would like to say that your two young guys in the afternoon for being younger always are very positive and very friendly very impressive in this day and age great job nice renovation

review_stars 02/26/2023 - Jamie
Had to go to this spot during the shutdown of our regular dunk on other side of city. These people here are so welcoming and seem happy to be at work. It’s nice to see and we will make the trip over when we have the time . Very nice people thx

review_stars 02/13/2023 - Michael Savoie
I didn’t realize dunks still carried bagel twists until our regular donut shop was closed for a week or so this dunkin has them freshly made daily and we will frequent this location they are my and my girlfriends favorite thing

review_stars 12/29/2022 - Mario
Thank you for being open for Christmas we had family in visiting who was theyre one request Christmas morning was for coffee and donuts from Dunkin’ Donuts , I was certain I would be on a hunt throughout the state and low and behold right in our town once again you guys we open thank you so much and happy holiday

review_stars 11/23/2022 - Custimer
Usually pretty fast dunkin
A lot of new people
Bless the manager she must have a lot of patience
Nice people though

review_stars 11/04/2022 - Pete
Why are they the only one who has bagel twists
I come here at least 3 times a week for them
I think other dunks should carry them as well but worth traveling across town to see these nice people that work there

review_stars 09/25/2022 - Barbara J
They are the absolute nicest people when I go there every morning THE NICEST DUNKIN DONUTS AROUND

review_stars 09/03/2022 - Brenda
Is this the only dunkin that has bagel twist ! Thank you

review_stars 08/31/2022 - Robert
The best service the best people

review_stars 07/21/2022 - Mike P
Hey great job I am really happy that I can grab a tea and a sandwich at 4 am now
And they already know what I am getting when I pull in
I don’t know why you suddenly open at 4 in the morning but made my start better
Thank you to the two guys and girl that are always there

review_stars 07/08/2022 - Monica
Best dunkin in franklin hands down

review_stars 06/27/2022 - Tracey
My kids and I enjoy this specific location
I’m always ready for a cold brew, and the kids love the wraps
Friendly and fast pace nice to see the same people

review_stars 06/16/2022 - Jeanne
It’s nice to see some new faces at this location
I understand being new people should have some patience with the employees and this isn’t just here it everywhere
I have recently witnessed interations here and in general and we have all be new at one point in time in life somewhere

review_stars 05/16/2022 - Janet
I’d like to commend this particular Dunkin’ Donuts in franklin
I was not an original customer here, but over the past year and up until now this is the only one that I can always walk in to and never find it locked up tight diverting me back to the outside line
Thank you for always having your doors open to customers

review_stars 05/01/2022 - MenuPix User
So good
Good service

review_stars 04/19/2022 - Mike
I go to this store every day for a bagel twist heated I can’t find them being sold anywhere but here
It was explained to me they are using a new product and they are great
Thank you for always having them

review_stars 04/15/2022 - Maggie
I love reading the reviews on this underestimated Dunkin’ Donuts
You feel different going there
I know it’s just dunkin
But the manager ther and the people who work there are not like your regular Dunkin’ Donuts where you may find a nice person

They are all nice there and all seem happy to be their
I know it seems weird but someone needs to commend the manager honestly BEST DUNKIN DONUTS IN TOWN

review_stars 04/07/2022 - Hot chocolate
Can I say the best dunkin in franklin 100 times over

review_stars 03/28/2022 - Kelly
Great and nice staff always always always

review_stars 03/09/2022 - Paul
I really don’t understand how this dunkin location has low reviews on some of the sites
Sometimes there is new staff so what
The staff here is always great
Thank you dunks !!!

review_stars 03/07/2022 - Mike
You’re right about that excessive talking and conversations we have to listen too
That’s the only down fall is when that woman shomeeka is taking my order
I can hear her with my windows open waiting and it’s constant

Other than that really nice people

review_stars 03/02/2022 - Barbara
Always friendly and I agree about the African American woman taking the orders at drive through and even when you go inside she’s very loud and obnoxious but ok if you speak directly to her
Everyone there is real nice
Manager seems to really like her job also
Better than Starbucks or the other dunkin down the way

review_stars 02/17/2022 - It’s a really good store but..
We love this location and the people are nice the only complaint I really have is when the older African American woman is taking my order I have to listen to her conversation and her laughing obnoxiously before even starting to take my order
The. Focusing on me then distracted
You’ve had other people taking orders before that sounded quite lovely
I’m not saying she’s a bad person but she should probably be somewhere else in that store and not there

It’s just that she is very brash
Other than that she is good also

review_stars 02/03/2022 - Margaret
We love this location
Always friendly

review_stars 01/14/2022 - Billy
Very clean and very friendly Dunkin’ Donuts

review_stars 01/05/2022 - Henry
Great spot

review_stars 12/27/2021 - Robert and gail
Thank you for being open on Christmas

review_stars 12/17/2021 - David H
This is a very nice dunkin the manager and staff care
Nice atmosphere

review_stars 12/01/2021 - Love this dunkin
This is the friendliest dunks in franklin and the cutest decorated for the holidays
Makes you feel welcome and not a bother like the other one down the street

review_stars 11/18/2021 - Jill
They always try really hard and are super friendly they know my coffee and avacado toast and I don’t have to always give my order and they are already preparing it

review_stars 11/02/2021 - Margo
Seems like a nicely run location . I love my tea and old fashioned

review_stars 10/21/2021 - Regular Joe
Very nice location anyone not visited lately should go see how cute this store is
Always friendly
It’s better than going to another of this towns locations and getting yelled at
Great job here

review_stars 10/12/2021 - Harlie
My kids love coming to this Dunkin’ Donuts .. have you been there recently with the Halloween decorations they always do such a nice job

review_stars 10/07/2021 - Bob and andrea
I don’t know what is going on at these dunkins in franklin but if you want service and accurate order go to this location
I understand there is a shortage on help but the other location will swear directly at you
This has been the only one my husband and I will now too

review_stars 10/03/2021 - Legit the best
Only go to this location for everything
Always friendly … they do get busy also but they stay friendly

review_stars 09/26/2021 - Juliette
They are always super stars to my family and myself
Never been in a “ dunkin” that at all times everyone will say hi
Great job to the manager great job to these employees we applaud you

review_stars 09/19/2021 - Janice L
Very friendly Dunkin’

review_stars 09/14/2021 - Mary
This is a nice coffee shop
Very friendly

review_stars 09/09/2021 - Happy customer
I don’t understand why this locations has low reviews on some of the sites unless they get in confused with other franklin locations
They are the best and their A TEAM is always there offering a new product

So yes this place is The best!!!

review_stars 09/03/2021 - Jamie M
This is the BEST DUNKIN in franklin !!!!

review_stars 08/24/2021 - Uncle b o b
This is one cool spot in franklin …. Peace people love this place

review_stars 08/17/2021 - Everyday customer
Friendliest dunks in town

review_stars 08/11/2021 - Happy customer
This location refunded an erro done at another Franklin location
Other location couldn’t be bothered with my grandmothers issue
Thank you manager and workers for helping us out

review_stars 08/06/2021 - Mike
Keep up the great job

review_stars 07/10/2021 - Michael H
Always friendly

review_stars 07/02/2021 - Jenna
Legit best Dunkin’ around

review_stars 06/25/2021 - Nicest people at this location
My family and I recommend this Dunkin over all other locations in this town
They really enjoy what they are doing and always make us feel welcome
They know my order and have it ready no matter how busy they are
Thank you
I’ve read some reviews that weren’t good and I find it hard to believe it’s from this location
In all this time I have never had a bad experience

review_stars 06/13/2021 - Every day customer
This is the BEST Dunkin’ in franklin
And probably the best in all surrounding towns
They have a happy atmosphere no matter what
Everyone will always say hi Even if they are busy with other things
Their accuracy is great and they are always offering new product and will take the time to explain new menu items

We love you Dunkin’ Employees

review_stars 05/06/2021 - Very kind staff
This is the best dunks in franklin location is on the side of Goodyear everyone is always happy and happy to see the customers that’s a plus

review_stars 04/26/2021 - Fun friendly store and staff
Manager is great !!!! Staff is great what else is there to say

review_stars 10/07/2020 - Great
Always great


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