Reviews for Hana Tokyo

02/18/2014 - Julie Simms
NEGATIVE 5 STARS! Absolutely the worse Dining experience I have EVER had! Being that we are in our upper 40's, this is only one of thousands of restaurants we have been to & it is not like me to complain (just look at my Yelp history for yourself). This place sat us over an hour after the "RESERVED"time. Granted, it was Valentines Day, so I can forgive a "little"lateness. Once seated, orders for drinks were not taken for 30 minutes. After another guest complained about a time constraint for her & her husband they took orders immediately. It took them 20 minutes to start preparing the food. As the "chef" was cooking, there was NO communication & NO "SHOW" which is 1/2 of what you pay for at a Hibachi Grill. The couple who complained about time finally walked out at 10:50 PM when food still was not ready! Mind you, this is 2 Hrs 20 min after our "RESERVED" time! My husband and I discussed leaving as we'll, but where do you go eat at 11PM at night? Once the food was prepared he was short on Scallops which my husband & 1 other guest had ordered (and they were burnt), so they had to cook more in the back. He ran out of veggies when serving (3 of us were not served ANY at all until the kitchen made some to bring out) at this point it was 20 min to 12:00 AM and our food WITH NO FLAVOR was boxed already. This was our very 1st visit to this place & keeping an open mind I kindly requested the meal be comped & I would be happy to try it on another day. The "manager" then said we could have a $50 GC for a future visit. I advised them that I doubt I would be back for that. It was very poor for them to allow me to get this upset, cause a scene arguing w/me in front of others and then making the customer pay for their poor planning. They need to do more. The fact that they had a busy night causing late seating w/reservations. Horrible Service from wait staff as well as the cook & the arrogant woman who claimed to be the manager brought me to my breaking point. I paid 1/2 the bill to get out of there (again almost. Midnight!) and I then called to speak to the owner. The owner didn't feel the need to speak to a VERY dissatisfied customer & the claim on their website that they want 100% satisfaction is a joke! I am hoping others will think twice before supporting this type of treatment towards customers. NEGATIVE 5 stars for this place!