Reviews for Eureka Burger

05/02/2024 - Gail M.
Awesome food

01/09/2024 - MenuPix User

04/10/2022 - Mayra
This review is solely on the customer service we received-or lack of. If I could give no stars, I would.

I took my 16 year old daughter and mother to try Eureka. We arrived on a regular Saturday at 4:16pm and since there was no wait time we were seated right away. As we were seated we were handed our menus and told our server would be with us. After 10 mins, we noticed more customers (arriving after us) were being seated near our table. Except their drinks and orders were being taken. I waited patiently thinking it was just an oversight and someone would be with us. After 20 min of seeing several tables being waited on and all we had were menus, I walked up to the front to the same employee who seated us and politely asked her if we could get three waters because I believe our table was being ignored. She said she would have someone bring them out to is. Sadly, even with me getting up and requesting something as simple as water and letting them know we felt ignored didn't get their attention. We waited another few min and still nothing. Finally 30 min later, a party of 6 is seated right next to us and when I noticed their server begin taking their drink order and ask if they were ready to order I gave up. I had my daughter and mother get up and we left. Not one server around bothered to make it right or apologize. Shame on Eureka staff. One staff member even saw us leaving and said nothing. I even overheard a customer sitting near by say "they have been waiting and no one has helped them" as we were leaving. From the parking lot, I turn back only to see an employee cleaning our table. Eureka staff, you should be ashamed.

We were seated at 4:16 and left at 4:48, with not once someone coming to ask us if we needed anything or if we had been helped.

Clearly this establishment ignored us making us feel unwelcome, and I'm not sure why. I really want to believe that race had nothing to do with it but sadly I feel it may have. No one should judge a book by its cover, we were ready to eat and I was excited to show my mother some of my favorite items on the menu. Eureka please train your staff better and I truly hope being humble Latinas had nothing to do with it.