Reviews for Chili's Grill & Bar

04/28/2024 - Spencer M.
good

12/29/2023 - MenuPix User

08/12/2023 - Irina
Tonight, we ordered a dinner from Chili’s Morrisville for us and our kids. I ordered through the Chili’s app (I want to specify that it was their own app, not any third party or delivery company app) on my phone – the same order that we usually make to be delivered. We paid for the order including food, delivery charge and driver tip. It should be noted that there is no delivery choice on the Chili’s app; it has only two options – curbside pick up or delivery. When the order came, it was missing the kids’ food, so I called Chili’s trying to get it re-delivered. The lady on the phone said that I ordered through Door Dash and that I should address any issues directly with Door Dash. Chili’s doesn’t care and wouldn’t do anything. I didn’t order through Door Dash. I ordered through the Chili’s app. I didn’t even choose Door Dash. But the lady on the phone at Chili’s didn’t care, she just repeated her mantra that I ordered through Door Dash. Then her manager picked up and said almost literally the same thing. Stymied by the fortress-like brick wall that was the idiocy of Chili’s’ staff, I called Door Dash. Silly me. They said that because I ordered through Chili’s, they couldn’t issue a refund. Only Chili’s could. They also refused to re-deliver because Chili’s wouldn’t pick up the phone when Door Dash called, and they refused to try again. Both Chili’s and Door Dash suggested that we drive over and pick up the missing food (while the delivered food was getting cold and the kids were hungry). Alternatively, Door Dash could send a request to Chili’s for a refund (no guarantee though). All we wanted was to have a nice family dinner. I’ve never experienced more atrocious service, more apathetic responses, or more colossal stupidity in my life, and I’ve had a pretty fulsome life. Fair to say that next Friday, we will be ordering elsewhere. Chili’s clearly doesn’t care about their customers, and they refuse to provide even a modicum of customer service. There are plenty of other options to choose from.