Reviews for Sugar Benders Bakery

07/20/2015 - Marissa F.
IF YOU LIVE ANYWHERE IN THE US, DO NOT PATRONIZE THIS BAKERY!!!! My sisters and I ordered two cakes for my Aunt's retirement party. We live out of town, so we chose them based on the pictures that were on their website. One of the cakes was going to be a chef' coat and the other cake was supposed to be a chef hat. When the cakes arrived the day of the party, The chef's coat was nice ( even though the monogram that was supposed to be included was misspelled) but the hat was HORRIBLE! We asked for a two tier cake and got a one tier cake that was leaned over to the side and completely not what was ordered. When my sister called to complain once the cake was delivered, Veronica, the non-professional so-called pastry chef, was very rude and uncooperative. She cut my sister off and just kept saying that they don't give refunds. My sister was trying to explain that the cake did not look like the pictures she sent to them and Veronica was not trying to hear her. Once we complained about the misspelled monogram, she had the delivery guy try to fix it WITH HIS BARE HANDS! We decided to keep the Chef's coat and, once we cut the cake, it was all crumbled on the inside and tasted like pure crap!

I spoke to her and reminded her that the cake that she sent looked like she was on a ALCOHOL bender or some mojo when she made it, she agreed that we should send the cake back and work out the details the next day (since we were already at the party and guests had started to arrive). We told the delivery driver to take the cake back and he said that he would be right back and never came back. My aunt called Veronica the next morning to discuss the cake and was told that the bakery was busy and that she would receive a call from them the following Monday, which is today. My aunt never got a call, but her credit card was charged for the cake.

Now we have to dispute the charge and throw away this play-doh project they called a cake that even a dog wouldn't eat.