Reviews for Morelia Mexican Grill

02/27/2022 - Kay
It’s terrible how bad this place was. We had never been there before despite growing up in pflugerville, so we wanted to try it. Worst decision ever. First, I do want to say that our WAITOR was absolutely amazing and nothing that happened was his fault at all. When we got there, there was only one other table. We ordered queso to start. It was cold. How on earth is queso cold? I’ve worked at many restaurants. It should be in a warmer... We got our food probably an hour after we got there. And it was all cold. I ordered a burrito. The cheese inside was still shredded and clumped together. It wasn’t even melted. Every single one of us had all our sides missing. The waiter said the cook claimed they were out… which makes NO sense on a Saturday at noon, before any rush. We had three tables that came in after us and got their food before us. The waiter was running around to about ten tables by the end of it, alone, even though there were four other waitresses walking around. The waiter went and told the manager what was happening. Instead of coming and talking to us, he took FOUR dollars off of a NINETY dollar bill. We went up to the manager asking how four dollars covered all the missing food. He claimed it did. It definitely did not. The manager refused to speak to us or do what he should have done. He made us pay for sides we didn’t get. Multiple people leaving by around the same time as us were also angrily complaining when they left. It’s safe to say the manager doesn’t care one bit about the restaurant, the customers, or that waiter. We made sure to tip the waiter in cash and tell him to put it directly in his pocket so nobody else gets a share, and apologized to him for how terrible his cook and manager are. The situation is flat out despicable. We will definitely never be going back, and I hope the restaurant owner realizes the manager is running their business to the ground.