Reviews for Panoony's Pizza And Wings

04/26/2024 - Grady L.
Best ambiance

04/19/2018 - Lilchefalicious
I’ve order from this location on multiple occasions and each time there has been a discrepancy with my order. I ordered salads on two separate occasions and they were delivered without utensils. The first encounter I went to the neighboring establishment and second time I contacted the restaurant and it was delivered. I ordered from this establishment on 04-19-2018 and ordered two large pies as a treat to my coworkers. I ordered the “pile up” due to being allergic to green peppers I requested the pie without green peppers. The pizza arrived with green peppers, I contacted a male representative of the store, who appeared to be a manager, he argued with me and insisted I said “onions” not green peppers. I commented verbatim “No sir, that’s incorrect, you repeated no green peppers and no olives”. I went on to explain “I’m allergic to green peppers, have been my entire life I’m definite I said no green peppers”. The rep then angrily yelled into the phone I know what you said don’t order from us anymore and hung up the phone. I visited the location to return the pie I could not eat and request a refund and he continued to be rude along with another male member of their staff remarking “you guys get a 50% discount if you don’t want green peppers you should pick them off....clearly not comprehending the difference between “allergic” and dislike. I was appalled, humiliated, and disappointed by the lack of professional integrity and unacceptable customer service received during this experience. I’m saddened to write this review because I believe if you don’t have anything positive to contribute negatively just breeds more negativity, however, no one deserves to be disrespected and treated in this manner... if there were no customers there would be no business. I wish them all the best, but I’ll take the associates advice and cease visiting this establishment.