Reviews for Urban Kitchen

02/16/2024 - MenuPix User

12/22/2023 - MenuPix User

06/04/2023 - Sally
We did understand the “no more than 6 policy”, which is why I started the conversation indicating we knew we’d be at two different tables with two different checks. When she indicated she would not break up our party, we took it upon ourselves to break into two different parties of 4, which was still deemed unacceptable. When my wife questioned and indicated this seemed to be discriminatory, the manager/owner got extremely rude and disrespectful and it went downhill from there. We DID NOT threaten to post bad reviews, but are obviously doing so given the complete disrespect of this manager/owner.

Our bad review IS NOT because of the 6 person table limitation, or even a review of the food. Our bad review is because of the completely unprofessional and disrespectful manner in which this manager/owner spoke to our party (up to, and including, continuing to yell at my wife as she was walking back to our truck).

The biggest disappointment is that the only reason we were there was to share the good experiences of the past with folks that were visiting with us for the first time. We’ve frequented this place annually for years, and have obviously had good experiences. This year, we unfortunately got to see how much customer service matters to these people, and we will NEVER return. I can never in good conscience recommend this establishment again. In the manager’s/owner’s own words “there are many other restaurants on the island that will be accommodating to (our) party”, and we will remember that great advice for years to come. Zero stars if I could have.

06/01/2023 - AR
Discrimination, refused to serve a family of 8 and to put us at tables of 4. We had no young children in our party. Owner said she had been burned before. Why should our family have to be penalized from a previous situation? Her problem not hers. Owner got very defensive when we asked why. I have not ever been treated in such a horrible manner at 68. We had two in our party that had served our country 🇺🇸 . Tourists in Corolla, NC beware!!!!

02/20/2023 - MenuPix User
Gourmet comfort food on OBX....FANTASTIC

10/24/2021 - John Pecora
Best Flounder pan seared dinner I’ve had anywhere. Service was 1st class.