Reviews for Chick-fil-A

06/27/2021 - Disappointed Customer
Placed an order through the mobile app (before breakfast hours ended), headed to the restaurant and hopped in the drive-thru. No need to really say it - because almost every other review does - but this location is inexplicably slow. By the time I reach the customer speaker-post, 15 min. have already passed and the associate states that breakfast is 'over.' Thought it must've been a mix-up because I definitely ordered before breakfast hours ended (the app literally displays locks beside unavailable menu items when breakfast ends and I'd already placed my order successfully). Ask for the manager who, after another 5 min. wait at the speaker- post, still refused to come. So, I drive around to the pick-up window (no other choice with it being a no-exit drive thru). Manager states that it would be a "waste" to fulfill my order because it'd require making another batch of 'thirty.' Imagine telling a *paying* customer that it's a "waste" for you & your team to serve them, especially when the customer didn't make it to the pick-up window until 30 min. later on account of how painfully slow you & your team fill orders. Egregious. And, to boot, still got a mobile receipt / charged for an order that they refused to fulfill. My thoughts? If there's a manager that thinks of it as a "waste" to serve *any* customer at any given time, then she shouldn't be in a position to do so. Leadership team: this location needs a complete overhaul. Look into it - something is very wrong here. Start by assessing the notoriously slow order fulfillment / inefficiency / mismanagement of the staff (both pre- and post-COVID), then, build from there.