Reviews for Hong Kong Express

07/23/2018 - MenuPix User
Sunday, July 22, 2018

I had been quite a fan and frequent customer of Hong Kong Express in the past. Tonight though was a great disappointment. We decided to order online for pick up in the restaurant. We had a coupon for a free order of lo mein with our pick order. I was disappointed to find out when we placed our order for pick up, that they would not honor the coupon with an online order. They said they only honor the coupon for orders that are called in for pick up not for orders placed online for pick-up. After a lengthy discussion about why that made no sense since in both cases they were saving money on no delivery cost, they finally agreed to make a one time offer to honor the coupon, but only after I told them to cancel my order. I should mention that the order we placed was $104 including a sizable tip on a pick up order.

We picked up the order and when got home and tried to eat our free order of lo mein, we discovered that red pepper flakes had been added to the meal and it was unbearably hot to eat. I returned to the restaurant with my order of lo mein and when I confronted the cashier, she argued with me claiming I had requested spicy lo mein, which I didn't. I believe that the restaurant willfully retaliated against me for asking them to honor their pick up order coupon or cancel my order.

Having been a general manager of a restaurant I am patient with slow service and mistakes, but this was unacceptable. Hong Kong Express lost my business this evening.

If you want great Chinese food in the Burke/Annandale area, let me highly recommend Hunan West in Kings Park Shopping Center and their manager, Alan. The food there is always excellent and so is the service.