Reviews for Bella Pizza

review_stars 
4.1 stars - Based on 14 votes
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5 stars review_stars
6 votes - 43%
4 stars review_stars
6 votes - 43%
3 stars review_stars
1 votes - 7%
2 stars review_stars
0 votes - 0%
1 star review_stars
1 votes - 7%
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review_stars 05/14/2020 - JE
I have been a great loyal customer to Bella Pizza and they have majorly failed me. I went to pick up an order yesterday 05/13/2020 and they forgot to make my bread. They told me it would be a longer wait because they forgot. (They did not say sorry or seem sympathetic at all, maybe this happens a lot?) As shown in the pictures below, the bread I received was so well done in the middle that the dough had turned into a cracker crust and just crumbled. Even with this global pandemic going on, the employees had no masks, no gloves, and in the 12-15 minutes I was there, I had seen nobody wash their hands. The cook touched part of my bread with his hand and as we all know, Covid can be spread that way. I reached out to the company for a refund, because the bread was ruined and my family and I did not feel safe eating the rest. The company mentioned that I would have to bring back the order or they are doing nothing for me. I live in Sterling Heights and it was a far drive in the first place to go pick it up, I certainly was not going to drive all the way back down there again. They also mentioned that the cooks was their hands in between every order, which is a lie. I witness a much different reality. This is a newer company so I could not believe the response I received via email. I am assuming this company will not be around very long conducting business in this way. The food is pretty good when it is done right. The problem is, when something goes wrong, they have proven that they do not care about loyalty. I gave them a very good review in the past, but unfortunately things have changed. My suggestion is to stay away from Bella Pizza. I have owned a pizzeria in my past, and I understand that treating good customers this way will be the reason they will not make it. In closing, go somewhere else!

review_stars 03/06/2020 - Sarah
Love their pizza. So many toppings and flavors. Staff is very friendly.

review_stars 01/31/2020 - Jayo
YO! YO! YO! Da BOMB!


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