Reviews for Chipotle Mexican Grill

02/14/2024 - MenuPix User

10/29/2021 - MenuPix User
They have no managerial guidance when 10+ orders show up. They will literally let customers sitting in the lobby 30+ minutes keep waiting on mobile orders while pushing walk in customers to the front of the line. I asked if I should cancel my mobile order & stand in line to cut down the already 40+ minute wait time and was told "if you want to stand in line, just say your mobile order name and we'll push it to the front of the others". Then stand in line for another 7-8 minutes & finally get called ahead with "your order is already being made". Finally get my order with no "sorry" or "I appreciate your patience". How does a fast food restaurant operate this badly?? I've worked fast food before in high school and college & never had an average dinner rush ticket last more than 3-4 minutes. Inexcusable...