Reviews for Thai City Restaurant

07/13/2024 - Elizabeth P.
The food at Thai City is consistently delicious, with the butterflies being a personal favorite. While the wait time for takeout can be a bit lengthy, the quiet atmosphere in the restaurant makes dining in a pleasant experience. The owner's warmth and the quality of the dishes will keep me coming back for more.

11/28/2022 - MenuPix User
Avoid like plague. Awful behavior and extremely rude owners.

We ordered a very small takeout order - we were travelling, busy, hungry, with limited time. Originally they asked for 1hr to make it. We then asked if it could be done in 20 min. They said "yes." To be certain, we asked two more times and twice again they said "yes," so we placed the order and made sure to give them some extra time.

When we arrived 30 minutes later they knew our name and order, and asked for 10 more minutes (not ideal, but not a problem).

Then they informed her they had in fact canceled the order, despite them knowing who we were, why we were there, and having an original timetable for being ready.

Seriously??? How transparent.

When I pressed this point I was told I was wrong, but that it would be another 30 minutes, and that we should dine-in.

That wouldn't work for us, so I asked how this was so terribly miscommunicated. I was then told there was a recording of our call, so I asked to hear it. Instead, some other manager came out and told us that the order was cancelled and it would take them 20-30 minutes to complete.

There were 6 customers in the restaurant (all of which had been served) and 3 cooks.

We wasted almost an hour in total, and nothing came of it.

If you can't take a small, basic order, just tell people to go elsewhere; simple. There are plenty of other great Thai restaurants in the area such as Ha Hae and White Elephant. We wanted to try this place because we love supporting local restaurants, but the management here is clearly more interested in turn-over without any respect or regard for their customers, or their time, no matter the cost.

Don't mislead people and don't try to gaslight them unless you're willing to provide the evidence necessary to support your claim.

If this is how they run their business who knows how they run or clean their kitchen. Extremely unprofessional.