Reviews for Casa Mia Italian Bar & Grill

02/12/2024 - MenuPix User

01/21/2024 - MenuPix User

12/28/2023 - MenuPix User

12/04/2014 - Brian
We've known of this establishment for a while but didn't entertain the idea of eating there until we came across a restaurant.com deal. What a mistake.

We enjoyed our meal and drinks, ironically discussing how nice it is to support local family businesses. What happened next when we presented our restaurant.com certificate is unprecedented.

The server told us that the certificate was not valid on alcohol, though it stated this no where on our certificate. She said she would go show the manager, and we assumed the matter would be resolved. After ten minutes, she returned and told us that her manager refused to accept the certificate. We politely asked to speak with the manager.

The manager rushed over to the table with "her copy" of a restaurant.com certificate and asked us "What can I do for you that she didn't explain?" We replied that we would like our certificate to be accepted since this exclusion was not present on our certificate. She responded by showing us "her certificate" and telling us that discounting alcohol is illegal in PA. We tried to explain that we use restaurant.com all the time and a restaurant in PA has never made this claim. I am a law student at Temple, so I refuted this claim politely. She responded by mocking me. We also pointed out the fact that restaurants that choose not to include alcohol clearly display this on the website and every coupon.

Then, the owner, who had been drinking beer at a table alone, since we had arrived, angrily approached our table and began yelling at us and emphatically waving his hands wildly. At this point, we explained that this was our first time eating there, and we were unlikely to come back. He replied "I don't care if you come back! You're no good for this place, and this place is no good for you!"

Then, a random waitress stormed over to the table and started getting in our face, telling us that it says so on the certificate. Now surrounded by three hostile employees/owners screaming at us, we acquiesced to pay the bill and leave.

The manager and random waitress left the table and processed our bill.

The owner returned to his beer and continued to harass us from across the room.

As mentioned earlier, our food and waitress were excellent, so it's understandable that other people have provided good reviews. But, good luck if you any problem with your meal and wish to get it resolved by management or the owner.