Reviews for Smoky Mountain Trout House

10/12/2023 - MenuPix User
The post from Nathaniel, I call BS on that post. Just wants to start the BLM issue in our country. Nathaniel, I don't buy your race baiting comment. Try somewhere else chump!

05/27/2022 - Nathaniel
Hostess was very rude act as if she didn't want us there racist just calling it the way I see it another black family comes in she tell them they have got to wait but sits the white family behind them

08/01/2020 - Dax5050
Apparently The Trout House has a new owner and management - all for the worse. My family has enjoyed The Trout House for over 20 years, but are now no longer patrons. The information found online may pertain to the new or old management, so it's completely unreliable. We tried to call to make reservations as we always have, but the phone goes immediately to voicemail, which notifies you that voicemail is not setup. So we sat in traffic for 30 minutes to make reservations in person and were told 3 different things by 3 different people (all of which could use extensive customer service training). First, they said they can take reservations only under certain conditions, next we were told only for parties up to 6 (we have 7) and finally that they would not accept any reservations at all. I'm truly sorry to be removing The Trout House from our menu of staple options for dinner, but we really enjoyed the last 20 years under the previous management. Note to new Management: Obtain telephone service, update inaccurate information online, and please train your staff. Otherwise perhaps we'll look forward to adding The Trout House back to our list when the next owner buys it, because if even 10% of guests experience what we did today, it won't be long. Stay Safe Everyone!