Reviews for Hong Kong Diner II
5 stars |
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9 votes - | 26% | |
4 stars |
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12 votes - | 34% | |
3 stars |
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12 votes - | 34% | |
2 stars |
|
1 votes - | 3% | |
1 star |
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1 votes - | 3% |
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07/03/2019 - MenuPix User
If I could give this place zero stars based off my experience this evening I would. I called and placed a phone order at 7:45pm for a combination plate with sweet and sour pork with chow mien and fried rice then another with Kung Pao chicken and friend rice. The lady who took my order said it will be 15 to 20 minutes. I get there around 8:05pm and the lady at the front says it's almost ready. Now it's going on 8:20pm and I asked how much longer? She goes to the back and a guy from the kitchen comes up front. He says we don't have anymore rice. I said ok, well I called why didn't she tell me this. His response was we didn't tell her. Ok....so I said I'll take the sweet and sour pork with all chow mien and I let him know I will be putting a bad review online for my experience. His response was I don't care how you feel or what you do. Really? This is your response to your customer that you just made wait for something you don't have? Then he says someone went to get rice if you want to wait it will be here soon. No thank you. I'm talking to this guy and explaining to him had bad this is and he was like I said sorry. Yeah but you say sorry then say you don't care. I told him you have no idea who I am and all your customers should be treated as equal not come to your establishment and hear you say you don't care. At the end I got all my money back and one combo I ordered. The money isn't an issue their lack of care and poor customer service is. I will never give this company my business again.
12/02/2016 - Mark Lucas
The food was totally amazing! The flavors and freshness of the food made the experience one of the best I can remember. We had to Pork Fried Rice, and Sweet and sour Pork and Mongolian Beef with Broccoli. And three egg roles. All for $30.00. Enough food for two more days. Great Chinese food! I really recommend this place.