Reviews for Masa Sushi Japanese Sake Bar

04/06/2024 - MenuPix User

04/02/2024 - MenuPix User

02/11/2024 - MenuPix User

01/23/2024 - MenuPix User

01/14/2024 - MenuPix User

01/03/2024 - MenuPix User

11/27/2023 - MenuPix User

11/12/2023 - MenuPix User

11/09/2023 - MenuPix User

11/03/2023 - MenuPix User

04/25/2020 - MenuPix User
Picked up an order here on Monday that was incorrectly made and Masa wanted me to pay for the order to be remade correctly. Absolutely terrible customer service. Picked up the food during my lunch break on Monday, called immediately after I got home and realized 3 of my rolls (same type) were made wrong to let them know 2/4 ingredients were missing from the rolls. They asked if I could come back to fix them, I said I could not because I didnt have enough time before having to go back to work, but would be ordering again soon since I eat there often. I was told, no worries, we'll make a note on the account and to just let them know the next time I'm ordering who I spoke to (Antonio) and they'd remake it for free on my next order. While trying to place my next order today, 4 days later, I was then told that they could give me the rolls for 30%, then 40%, then 50% off instead of remaking it for free as I was originally told. The general manager said the sushi chef claimed that he made it correctly when she asked him today (LOL), she wasn't there that day to okay what I was told, and now they could only give me a discount instead of remaking the rolls as promised. Absolutely terrible customer service; & a really bad business decision not to remedy the situation for a repeat customer after promising to do so. When people are paying $12-15/roll, it should be made correctly ...