Reviews for Baytown Seafood
Latest MenuPix Reviews
05/27/2015 - Haley
01/05/2011 - Sandra
On 1/4/2011 my son, his wife & 6 mo old baby went to this restaurant with a gift certificate I had given them for Christmas. After their meal they presented their $25 gift certificate for payment of their $31 & change bill. The management refused the gift certificate stating he had no way to check it's validity. My son then telephoned me and I found my original receipt where I had paid for the gift certificate on my credit card. I in turn called the restaurant and spoke to the waitress/hostess and told her I had my receipt with the info they might need. As the waitress/hostess told the manager I was on the telephone I could hear every word he was saying to my son & family. (What he was saying to the owner I have no idea because it was in another language). He even said the owner suggested calling the police! I was stunned!!! The manager never once got on the phone to speak to me. When someone did acknowledge I was still on the phone, they hung up on me before saying anything to me. Finally I drove to the restaurant in person to show my receipt only to find that somehow or other the manager had found a way to authenticate the gift ceretificate and my family members were standing in the parking lot. When I went inside the restaurant to ask what was going on the manager told me he had no way to tell if the gift certificate was real. I asked why would he issue gift certificates and not know how to redeem them upon use. He had no answer. I also told him that HE was the one who had issued me the gift certificate to start with. My family was very embaressed by the situation & was NEVER offered an apology, a comp for the $6 and change they were over the gift card for their dinner, no apology for threatening to call the police, NOTHING. I was never offered an apology of any kind either for going out in the night to provide a receipt for the goft certificate. The manager was rude, uncaring and tried to blame the waitress who replied "don't blame me. I told you she was on the phone with the info you needed to verify the certificate". As I left the restaurant fuming with anger I told the manager that I would NEVER set foot in his restaurant again after being treated like a criminal for his lack of knowledge on how to redeem a gift certificate that he himself had sold me. If I could find the owners e mail/website I would file an official complaint. Alas, this is my only outlet. Think twice before you ever obtain a gift certificate from them.
1 review with a rating of 5.0 stars and no comment. This review is included in the calculation of the average rating of 3.0 stars which is based on 3 total reviews.