Reviews for East Texas Burger Co

04/23/2024 - MenuPix User

03/19/2024 - MenuPix User

11/04/2023 - MenuPix User

04/30/2022 - Mark Brown
Food is fantastic - Management needs vast improvement.

I have been eating here occasionally for decades and seen this regrettably deteriorate to the point I will never bring family and clients to dine here again.

Obviously management is not up to the task of training and coordinating wait staff. Management has a bad attitude and it is directly influencing the wait staff obviously.

I feel sorry for the chef's because they make fantastic food. However cold food delivered to the table means someone forgot your order. This place is severely understaffed and there seems to be a lack of delegation and coordination.

There are many other options in the surrounding area and it's sad to see such a historically fine place deteriorate into extinction just because of lacking management skills.

This review reflects our visits over the last 5 years and is not based on one bad visit. It's a review that is the culmination of a series of bad dining experiences and managements deteriorating lack of concern for fair and reasonable customer service.

No amount of good food can make up for the bad experience of hostile wait staff who will tell you anything just to get away from the table and forget about the quality of your visit.

Mark Brown